How does my order arrive?
Your order will arrive in refrigerated transport. We also place your order in a polystyrene cooler box with some ice packs to help keep it cool. We will pick up the polystyrene box with your next order.
How much is Shipping?
Your shipping costs will depend on your location. The cost of your shipping will be worked out at time of check out. We offer free shipping on orders over $109.
How long does it take for my order to arrive?
We guarantee next day delivery to Melbourne Metro for all orders submitted before 12pm. Orders for Geelong and the Bellarine Peninsula will be delivered on a Monday, Wednesday or Friday. All Mornington Peninsula orders will be delivered on a Wednesday. This is for shop only orders.
If you have ordered a box then the delivery days are as follows:
Melbourne Metro: Tuesday to Friday we aim for next day, if orders are in before 12pm the day before.
Albury: Tuesday & Friday
Ballarat to Castlemaine: Tuesday & Thursday
Bendigo to Heathcote: Wednesday & Friday
Echuca: Tuesday & Friday
Geelong & Bellarine Peninsula: Tuesday & Friday
Mornington Peninsula: Tuesday & Friday
Philip Island: Thursday
Traralgon: Friday only
Warrnambool: Tuesday and Friday
The frequency will depend on the frequency chosen.
Can my order be left if I am not home?
If you have authorised us to leave your order will left in a place you have nominated your order will be left at your own risk. We do not take any responsibility for the order once it is delivered. If you do not authorised us to leave the order will not be left it will return to our storage and another delivery fee will be charged for the order to be delivered.
What do I do if there is a problem with my Order?
If there is a problem with your order please let us know ASAP and we will resolve it ASAP. Please contact firstname.lastname@example.org.
How can I pay for my order?
We accept credit card and EFT.
How do I speak to Raw and Natural Pet Supplies?
Send an email to email@example.com with your number and we will call you back.
You can call us on 0401 345 451.