How does my order arrive?
Your order will arrive in refrigerated transport. We also place your order in a polystyrene cooler box with some ice packs to help keep it cool. We will pick up the polystyrene box with your next order.
How much is Shipping?
Your shipping costs will depend on your location. The cost of your shipping will be worked out at time of check out.
How long does it take for my order to arrive?
We guarantee next business day delivery to Melbourne Metro for all orders submitted before 12pm.
Delivery days outside of Melbourne Metro will depend on your location. In most cases delivery will be made in 24 to 48 hours.
*No weekend or public holiday deliveries.
Can my order be left if I am not home?
If you have authorised us to leave your order will left in a place you have nominated your order will be left at your own risk. We do not take any responsibility for the order once it is delivered. If you do not authorised us to leave the order will not be left it will return to our storage and another delivery fee will be charged for the order to be delivered.
What do I do if there is a problem with my Order?
If there is a problem with your order please let us know ASAP and we will resolve it ASAP. Please contact firstname.lastname@example.org.
How can I pay for my order?
We accept credit card and EFT.
How do I speak to Raw and Natural Pet Supplies?
Send an email to email@example.com with your number and we will call you back.
You can call us on 0401 345 451.